Terms & Conditions for Refunds

1. General Policy & Commitment

At IntegerAI ("We," "Us," or "Our"), founded by Nithya R, we are committed to delivering world-class, high-impact Artificial Intelligence training, strategic business enablement, and operational toolkits to our participants and enterprise clients ("User" or "Client").

To maintain transparency, fair access to limited seating, and operational predictability, the following policy governs all registration fees, cancellations, reschedules, and refund requests ("Policy").

2. Live Interactive Masterclasses

For our flagship live online sessions (such as the AI Business Transformation Masterclass offered as scheduled live cohorts):

• Seat Allocation & Digital Prep: Due to limited live batch capacities, payment gateway overheads, and the immediate issuance of digital prep resources and calendar invites upon registration, all individual masterclass ticket sales are strictly non-refundable once confirmed.
• Batch Reschedule Flexibility: If an unforeseen emergency or scheduling conflict prevents you from attending your registered live batch, you may request a one-time batch reschedule to the next scheduled live masterclass cohort at zero additional cost by notifying us at least 4 hours prior to the session start.
• Missed Sessions: Non-attendance or failure to join the live session without prior written notice will result in forfeiture of the session seat without refund.

3. Corporate AI Workshops & Custom Enterprise Mastery

For customized corporate training contracts (such as Corporate AI Workforce Mastery, team workshops, or consulting retainers):

• Contractual Milestones: Refund and cancellation terms for enterprise engagements are strictly governed by the specific Service Level Agreement (SLA) or Master Services Agreement (MSA) executed between your company and IntegerAI.
• Advance Notice for Rescheduling: Corporate dates may be rescheduled without penalty if written notice is received at least 7 business days before the scheduled training kickoff date.

4. Digital Downloads, Prompts & Toolkits

Instant digital download products, prompt engineering libraries, SOP templates, and slide toolkits delivered electronically are considered consumed upon access and are non-refundable.

5. Duplicate Payments & Technical Billing Errors

In the rare event of a technical glitch where you were charged multiple times for a single masterclass registration, or experienced an unauthorized duplicate transaction:

• 100% Guaranteed Reversal: We will issue a 100% full refund for the duplicate transaction(s) immediately upon verification.
• Processing Window: Refunds will be initiated via the original payment gateway within 24 to 48 business hours of receiving your notification. Gateway settlement back to your bank account or UPI handle typically reflects within 5 to 7 business days.

6. How to Submit a Request

To request a batch reschedule or report a duplicate billing error, please email us directly with the subject line "Billing Inquiry / Reschedule Request - [Your Name]":

• Your Full Name and Registered Email Address
• Contact Phone / WhatsApp Number
• Payment Transaction ID / Order ID (from Razorpay/Stripe receipt)
• Reason for request or batch reschedule preference